Page 23 - PA_Enterprise_May-June_2021
P. 23
TRAINING
duties. In the office, the Manager and two other
WOW! A couple of words of explanation was all
leaders are similarly engaged in planning their
it took for people to go from annoyed to instantly
day. When the leaders’ meeting ends, all three exit
compassionate and helpful. the office and walk right past the staff members
- without one word of greeting - as if they didn’t
The same concepts apply in the workplace when even exist!
dealing with our team members and colleagues. A
few simple words to show we care about others as The staff members feel disrespected and
people, rather than employees who exist solely to undervalued by their own leaders. How hard
work for us, does wonders for their attitude and would it be for those leaders to create INSTANT
willingness to go the extra mile for customers, for MAGIC by acknowledging them with a “Good
each other and for us. morning” or “Thanks for being here right on time -
we have a busy day today” or “Good to see you!”?
Consider the scenario of the golf club staff And how inspired will these staff members be to
members who are gathered a short distance from subsequently greet and interact with customers
the Manager’s office, planning their morning during the day, rather than treating them as if
MAY - JUNE 2021 23
