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TRAINING
dispels the impression of indifference and regularly (not just once a year at performance
disrespect inside the workplace. review time) to let them know how they’re doing.
If you don’t “walk your talk” and serve as a
Remember, every human being on the planet positive role model by keeping your own lines of
wants to be valued, appreciated and listened to... communication open, people will not know you’re
in other words, respected. human and care about them as fellow human
beings, and they’ll stop caring about you in return.
Keep in mind that the manner in which employees
perform their work reflects not only their work Keeping these lessons in mind will not only allow
ethic but their leader’s attitude, caring and you to create INSTANT MAGIC for everyone you
respect for them. encounter, but it will inspire and show them the
A few simple words of greeting, way to do the same for everyone they encounter,
acknowledgement, or explanation are usually all which has the power to change the course
it takes to create the INSTANT MAGIC that stops of our businesses, our personal lives and the
the internal, one-way (often negative), dialogue entire world, a few respectful “human” words or
going on in someone’s head and change it to a phrases at a time.
positive, two-way, conversation that includes you.
The big lessons here?
International speaker and author Sandy
Customers will go out of their way to avoid Geroux, M.S. presents motivational
even their favorite vendors if they don’t want keynote and training programs on
achieving breakthrough performance
to deal with a rude or uncommunicative team
in the areas of employee engagement,
member on the front line. (The same applies to
customer service and leadership to
team members, who will refuse to offer helpful help you turn your workplace into a
ideas and suggestions in order to avoid dealing WOWplace.
with even one rude, disengaged and/or passive-
aggressive co-worker or leader.) Get free tips and information regarding
It is imperative to put the right people in the her availability to speak to your associates,
at http://www.thewowplace.com, her blog
right positions in order to capitalize on their best
at http://www.wowplace.com, or contact
abilities and serve everyone at the highest level.
her at sandy@thewowplace.com or at
Proper training is vital if you want everyone to
407-856-1188.
appropriately represent you and your brand.
Set expectations up front and offer feedback
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