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WORKSMART
particular person whom we have judged or feel feel, say and behave the way they do today.
negatively towards, we project the judgment With this understanding, there will be more
onto this colleague and feel the same negative empathy amongst colleagues and everyone is
emotion. When emotions come into play, encouraged to take personal responsibility for
conflicting views become interpersonal conflicts. his own thoughts, feelings, speech, behaviours,
performance and results.
7. Lack of Emotional Intelligence
and Emotions Mastery 2. Empower Hearts
Because emotions play a huge role in fuelling With staff taking personal responsibility for
interpersonal conflicts, someone who lacks own emotions, empower them with emotions
emotional intelligence and do not know how to mastery methodologies and techniques to deal
manage his emotions could get into conflicts with their negative emotions as they arise. The
with colleagues easily. Driven by negative key here is to face and resolve the emotions,not
emotions, differing views could escalate suppress or pretend they do not exist. The
into open arguments, hidden sabotages and latter will result in destructive team dynamics
destructive office politics. and undesirable team performance.
Reconising the importance of emotional
intelligence, multinational corporations have Sharing by Jensen Siaw, Founder &
been investing in emotional intelligence training Principal Personal Empowerment Trainer
and coaching for their staff. They usually walk of SPEAK For Life Training Pte Ltd.
away with a more in depth understanding about As an Executive Coach and Personal
emotional intelligence, but not really dealing Empowerment Coach, Jensen has
empowered professionals, managers,
with their negative emotions.
entrepreneurs, media personalities,
parents and youths in achieving
Having identified the seven secrets behind GREATER JOY, PEAK PERFORMANCE
interpersonal conflicts, let’s discuss briefly and BREAKTHROUGH SUCCESS through
on the “HOW” - what can be done to resolve seminars, workshops, talks, persona
interpersonal conflicts at a transformational and l coaching, therapy and radio shows.
deeper level:
Contact Jensen
at eCoach@SPEAKForLife.com
1. Empower Minds
or http://www.SPEAKForLife.com
Help staff to discover more about themselves
so that they understand why they think,
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