Page 11 - PA_Enterprise_May-2024

PAE
WHAT JOBS ARE MOST LIKELY TO BE
AUTOMATED?
Customer service representative
Most human customer service interactions
are no longer done by phone with human
employees manning the lines. Most of the
time, the queries and problems of customers
are repetitive. Answering these queries
does not require high emotional or social
intelligence. Therefore, AI can be used to
provide automated responses to frequently
asked questions.
Receptionists
The majority of companies across the world
are now using robots at their reception.
Even the calls are being managed by AI
now. For example, AimeReception can see,
listen, understand, and talk with guests and
customers.
Accountants/Bookkeepers
Many companies are now using automation
and ai for their bookkeeping practices. AI-
powered bookkeeping services provide an
efficient accounting system and flexibility and
security, considering that they are available as
cloud-based services. Using ai algorithms, AI
will ensure the data is collected, stored, and
analyzed correctly. Using an AI accounting
service is significantly less costly than paying
an employee’s salary to do the same job.
Salespeople
Gone are the days when corporations
required salespeople for advertising and retail
activities. Advertising has shifted towards web
and social media landscapes. The built-in
target marketing capabilities in social media
allow advertisers to create custom content for
different types of audiences.
May 2024
Research and analysis
The fields of data analysis and research
are areas that already implement the use
of artificial intelligence as a method of
streamlining the process and identifying
new data without human assistance. The
processing power of modern computers
allows for the efficient sorting, extrapolation
and analysis of data. As artificial intelligence
continues to improve, there may not be a need
for humans to play a role in data analysis and
research.
Warehouse work
Online sales is a steadily growing industry and
comes with an increasing need for processes
and automated systems that efficiently get
orders onto trucks for delivery. One area of
focus for streamlining the process has been
the use of automation. Basic automation and
artificial implementation in a warehouse allow
for easy access to computerized systems to
locate packages and direct staff, and future AI
may even perform mechanized retrieval and
loading to increase shipping capacities.
Insurance underwriting
When making assessments on the viability
of insurance applicants, the most important
work is often in analyzing the data available
and applying it within a set of formulas or
structures. Automation can easily complete
these tasks and is continually adapting to
perform more complicated duties, which may
reduce how many underwriters a company
requires.
Retail
Self-checkout stations at stores are an
example of automation in the retail sphere and
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