Dear
Joan:
Iâm
trying to find ideas for fun activities for my staff, to help reduce
controlling behaviors, establishing relationships, reduce lack of trust,
and deliver on commitments. Any ideas?
Answer:
Maybe I’m missing
something here, but the outcomes you listed are fairly serious issues.
A “fun” activity may not produce the results you’re
looking for.
Perhaps you are going
to be including a fun activity in a teambuilding retreat. If that is
the case, my recommendation is to make the fun activity a secondary
event, and spend the majority of the time together identifying causes
and solutions for some of your team problems.
“Teambuilding” has gotten a bad rap in recent years. Some
folks see it as a touchy-feely group hug, an event where the group will
figuratively sing “Kumbaya” If done right, a good retreat
will be none of those things. It can be valuable time away from the
workplace, where all stakeholders can get together and focus on future
plans and improvements.
The problem with making a fun activity the main event is the likelihood
that your staff will view it with cynicism and simply go through the
motions to get it over with. It may even make things worse, if they
think you are taking a superficial approach to festering problems. A
Band-Aid may cover the wound but it won’t stop the spreading infection.
First, let’s look at some strategies for getting at the heart
of these issues. Then, let’s consider some fun activities that
will create some additional camaraderie.
To begin, you may want to enlist the help of an outside consultant,
to conduct confidential interviews with members of your staff and custom
design a teambuilding process that will help you solve some of these
problems. When members of a group don’t trust each other, it’s
very difficult to get them to suddenly start opening up about their
concerns. This is especially true, if the boss is a part of the problem
(which is often the case). Using a credible, experienced, outside resource
allows individuals to open up to a neutral third party, who can then
create a safe, structured environment in which to resolve difficult
issues.
An experienced facilitator will create ground rules that will keep the
meeting on track and prevent it from becoming inflammatory. The process
he or she designs will have some structure, so everyone has an opportunity
to be heard and respected. I sometimes hear about managers who get fed
up and tell their staff that they are going to get in a room and “hash
things out” until they reach a solution. Without structure, the
meeting usually dissolves into a shouting match or people refuse to
speak up. In the end, the team and the issues are usually in worse shape
than before.
For example, a very simple process might begin with an icebreaker. Ask
each person to answer three questions: 1. What’s the best thing
about working on this team? 2. What’s the most difficult thing
about working on this team? 3. What is your wish for this team? The
answers are written on the chart and an agenda is built around numbers
two and three.
From years of working with teams that are in trouble, I can tell you
that they typically won’t tackle the main problem head on in the
first meeting. Usually, they will have to see some evidence of success
working on a smaller issue before they will have the courage to go after
the bigger, nastier problems, lying under the surface. Intuitively,
they know that going after the big ones too fast can create an even
bigger mess.
In other words, your team won’t be one happy family after one
retreat, or after a few staff meetings. It will take time and patience
to work through the underlying issues that have eroded the effectiveness
of your team. That is why an outside consultant may suggest several
sessions, spread out over a period of time. It will hold people accountable
and give your team time to implement needed changes. It will also
convey the message that you’re serious about resolving these issues.
Of course, having some fun activities may help along the way. For instance,
after a long working session, off-site, include a cocktail hour and
buffet dinner. It will keep people talking and mingling—a key
element for rebuilding relationships. Some hotels offer teambuilding
activities such as cooking classes or outdoor activities. Be creative:
have a scavenger hunt, play Jeopardy on teams with company trivia, make
a giant snowman.
These can be great avenues for getting people working together. However,
the activities will be more powerful if the learning points are used
as a metaphor that are applied to the real problems they are trying
to solve.
Does your team need a tune-up?
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