Workplace bullies usually bloody their own nose
- by Joan Lloyd
Dear Joan:
Answer: Letâs test the laugh-o-meter. Which of these is funny? âHey Bob, why donât you get that team of geniuses to put their propeller caps on and come up with a solution to this?â âYo, Blondie! How about brewing up another pot of that coffee?â âHey, youâre an accountant, right? Why donât you go count some beans and let the rest of us in the trenches get some real work done." If youâre not laughing, you pass the test. Sarcastic, patronizing and condescending comments arenât funny. In fact, comments like these are probably coming out of the same mouths that sneered them in grade school. Like Biff, the bully in the movie Back to the Future, people who treat others like this at work are usually dim witted, insecure or stewing in their own powerlessness. Those who resort to this nasty way to one-up someone, or put someone down, are exposing their own flaws. One way to turn the barb around, without stooping to throw the spear back, is to use humor. With a twinkle in your eye, âWell, Iâm not a natural blonde, Frank, so youâll just have to make the coffee yourself.â Trying to one-up a sarcastic, mean spirited person usually boomerangs. They are simply meaner, so theyâll win the war of words. Another response is to restate in neutral words what you think the person is saying. For instance, in the accounting example, âSo, you donât think you need any data on accounts receivable, right now. When you have to do your end of month reports, you know where to find me.â Donât act offended or over-react emotionally to a jab. In fact, the more calm and professional you look, the less mature they will look. If the sarcasm is equally dished out to others as well as to you, the person will probably do him or herself in over time. But if you are the only target of bullying behavior, try to get to the bottom of it. If the person just wonât let up, there is a good chance the person has a deep sense of frustration or anger about something youâve done. Approach the person and try to clear the air, âLook Sam, we donât have to like each other, but we do have to work together. Do you want to tell me what Iâve done that warrants the sarcasm each week in our staff meeting?â Be prepared to hear some harsh criticism. Listen and try to make amends if you deserve the tongue lashing. But if they offer no rationale, walk away knowing that you did your best to save them from themselves. |
PA Training for Admin Professionals
Training, Webinars, Seminars, Conferences from passionate trainers around the world.