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Brighton Rock
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« on: February 28, 2012, 03:37:16 pm » |
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Anyone involved in strategic planning, even if only at arm's length, will have come across SWOT and SMART.
However, how DO you really "measure" organizational performance? Is it just about production, sales (if your company sells products), and achieving targets and goals, ticking boxes saying "done"? Or is there something else that you would include and how would you measure it?
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gee4
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« Reply #1 on: February 28, 2012, 05:07:29 pm » |
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Unfortunately as much as I would love to share info with you I can't due to company restrictions.
Suffice to say, yes we do have mechanisms in place to measure company performance.
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countrigal
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« Reply #2 on: February 29, 2012, 03:29:00 pm » |
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If I follow what you're asking, you're not really wanting specifics that we are unable to share, but generalities that get the point across. For us, our organizational performance is actually measured on production, as in a specific number of widgets created each month. We also measure quality of the products created, and organizational performance standards include a quality aspect (must meet production with a % quality rate). In addition, we are measured on a number of other measurable goals (average days to complete a product, average number of days before initial development started, average number of days to get a product under "control", average number of days a product is in each stage of development, etc) that all result in basically check boxes being checked. Or as we call it, our Scorecard being green or red, with (duh!) green meaning we're meeting that requirement and red meaning we're not. They include a yellow, which means we're not there yet, but are within 10% of making that goal. Unfortunately, none of these standards include a component regarding office morale, how well managers are doing (employee relations-wise) or anything less tangible, black/white than the numbers. So we're trying to meet those numbers, but at the detriment to the employee and their life/work balance, mental health, and physical well-being. Anyone have a way of measuring and holding an organization to those type of standards?
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gee4
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« Reply #3 on: February 29, 2012, 03:51:57 pm » |
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CG,
I am not even at liberty to discuss "generalities" as you have above. That's how we roll I'm afraid.
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Brighton Rock
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« Reply #4 on: February 29, 2012, 09:50:34 pm » |
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Country Gal - perfect, and thank you. You've teased out a number of the less easily defined things that I need to consider.
I remember your common sense replies from way back here on DD. It's refreshing to have you back and read those thoughtful responses again.
Best wishes,
Brighton Rock
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