Message #70778

[Cathy S]

We are part of a large organisation but the cellular structure of small cohesive groups provides the local controls that otherwise would be rigidly enforced rules.

The saddest thing is the centralised secretarial team have to work fixed hours which doesn't suit the business needs of the organisation and it causes demotivation.  Ultimately the organisation will only be able to attract secretarial staff members who have little ambition and are content to type and answer the phones - dilution of our profession by stealth - and those they support will feel short changed with the level of support they receive.