Chikky you seem to start your posts with a right old rant - this one is similar to the Outlook journal one.

Anyway before you burst a blood vessel, yes I think we will all agree on this one, we do multi-task at various levels.

For example whilst on the phone recently booking travel, I was also answering an email, and at the same time chatting to someone about stationery they wanted.  Now while that is a little unusual, multi-tasking usually means you are managing more than one project task simultaneously.

So whilst I am in the middle of say booking travel for an international trip, I might be formatting a spreadsheet whilst the paperwork gets signed off etc.  It also means you are focussing on more than one task at any given time.

I hope that helps.