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dettu
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« on: August 07, 2007, 02:49:54 pm » |
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Our help desk is "remote" in the sense that it's in another building a couple of miles from here. They can remote into our machines. Every time I've had this done (perhaps a dozen times in 8 years) it has been helpful and IT solved the problem, except for once when a guy from the hardware team actually had to come to my department to deal with my equipment--and the remote people determined that his visit was necessary. I'd say that in my organization, it works and saves the company money and time.
However, we are a data/communications company, so maybe our help desk is just better trained than average.
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