No, I certainly don’t want to do things online – it’s fine if your Mrs Average, fit into all the boxes or have a specific request but if you’re slightly off average or don’t agree with the options given, you’re stuffed!  Then once you’ve keyed everything in, your PC freezes or it comes back with an error message, particularly if you haven’t got broadband!  Let me speak to a human being any day (presuming they don’t mumble and pass you on to 12 different people)!

Outlook is great for room bookings and I often e-mail initial enquiries.  Our IT department ask us to send e-mails to log a call unless it’s urgent, which again is fine for simple things but sometimes you just want to speak to someone!

I’d love to do my food shopping on line – I agree with Valang about the savings, not to mention the savings you make by not buying things that aren’t on your list when you're in the shop!  However, again I find I need a broadband connection to cope with it.