I would prefer to do our travel booking online, but our company uses a local agent. We use faxes for the back and forth quote requests and quote approvals. I tried to use e-mail with them, but found there was a 2-hour delay. (!!!) IT can do nothing to rectify the situation.
Now that we've brought in 40 new employees, they were used to using the American Express online travel service, and begged not to have to drop it. The controller is actually letting them continue using it. It's impossible for us admins to work out back-up schedules, however. I hope we all get on one system or the other REAL SOON.
I do not like using the phone for much, but I do miss that personal connection with people--especially with those in our group who work in a different location.
Movinonup 
