Message #51092

[gee4]

At work we use the online tools for room bookings as well as making travel arrangements and logging IT calls.  However, in certain cases you just have to pick up the phone if it's something urgent.  Personally I would only call the travel or IT desk to explain a problem that would take too long in an email.  It depends on the situation.  It's good to use online tools as you also don't have to speak to people if you're busy.

G