My strategy is the basically the same as the others when I happen to answer the phones and in the past when it was my main responsiblity. I've learned over the years to recognize voices and background noises, I'll ask who is calling, put them on hold for a minute or so and then come back and tell them bossie has someone with him and asked that I take a message. Yes, they still, more often than not say they'll call back or just hang up, but not much you can do about it. We've got one guy that's been calling here ever since I started working here back in '98 and he still hasn't gotten the message.
And as I was typing this out, I got another one. At least he was polite enough to say he'd call back. I can handle those better than those that just hang up.
Michelle
