Our company empoyed a new, slightly older person to help with admin, with very limited experience of PCs 6 months ago, and she has turned out to be a star ( I know this is not always the case and it can be a gamble).

Just about everything I have learnt myself MS-wise has been through word of mouth, and asking someone if unsure.  I am very lucky as my boss is a gadget freak and loves sharing his knowledge!  Last month I borrowed some training CDs from work, and these helped me.

If only more people with less experience were given a chance and they too will then later on remember the first ime they weren't sure which buton to press to turn the machine off!