Nifty, welcome to the Boards, and thank you for the post.  Thank you to everyone who posted.

Liz, I might have to see about computer competency being added to our ratings.  It makes sense, but just hasn't been done.  Maybe they feel as nurses that they don't need it?  But our nurses on the floors are using computers for everything, including when dispensing meds. So... guess they'll learn or have it documented that they aren't up to standards.

My day has improved since the original post.  No feedback (or grief) from my response to their request for "formating" but only time will tell if my message took root or if they'll send another request for "formatting" help on the next complaint.  Till then, I'll just keep plugging along.

Thanks to all for listening!

CountriGal
Peer Moderator