I can understand your frustration. Answering a multi-line phone is definately not for everyone. And his comment that bringing someone in to train and having them leave was uncalled for. If anything, I have seen this occur more with drafters, engineers and others in that field more than I have seen it with admins. The only way to guarantee that anyone is going to stick with a job for any length of time is to have them sign a contract (which no one is going to do with a receptionist).
I realize you know all this already. Its a shame you couldn't whack this guy upside the head. My suggestion is that he answers the phones for a week or so just to get a better understanding of the job. Of course, he would never do that, but it would be nice wouldn't it.
Michelle
