Message #531

[bohorquez]

If I get a live person on the phone I always asked how they got our number.  



Here's our situation.  We ALWAYS get calls from men and women (from Ohio) who want to know if "a payment has been made to their account" aka child support.  Then I say:  "We not a child support agency, may I ask how you got our number?"  "It was on the message...." what's the number that will get me to that message.



Then you work it from there.  I eventually got a hold of the person who did the recordings and told him what was going on and that he needed to be CLEARER on the message.  And that he needed to say the phone number slower.



It's helped but you still get some people who just misdial.  



Sigh!



Bridget