Message #77474

[countrigal]

Guess I'm really adept at multi-tasking then.... since we are required to document all (work related) calls, I'm often typing up the Report of Contact while I'm actually in the process of making that contact.  To me, that makes things simpler and more efficient, but I definitely would not type up anything on one topic while handling the phone calls on another.  Then I know I would increase my likelihood of messing the two up.