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gee4
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« on: June 29, 2011, 08:33:55 am » |
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You would think that if an IT department installed a new photocopier/printer/scanner, and it was in the process of being configured for use, they would inform staff, huh?
No, not in my company.
They install a new machine, don't tell anyone in the building, then when we all try to print/copy/scan, it doesn't work as it hasn't been configured yet. So someone, usually me, has to log a call to find out what has happened to the functions ie. scanning....where is the scan drive, where are we scanning too now?
Is it that difficult to communicate with staff, just to say what is happening? I communicate with my department all the time, it means they are informed about what is going on. However when technical issues like this arise, it interrupts our daily routine and causes problems.
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Logged
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