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PAE

Who can use 159?
The cost of calling 159 will vary
according to your phone provider. In
many cases this will be the same as
a national rate call. Please ask your
provider for details. The banks that
currently use 159 are:

Since 2014 UK Telecommunications — Barclays
Operators have significantly reduced the ‘call — Co-operative Bank
clearing delay time’ to under two seconds,
meaning calling 159 will always be a route — First Direct
back to safety. — HSBC

159 will never call you. Only a fraudster will — Lloyds (including Halifax and Bank of
object to you calling 159. Scotland)
— Metro Bank
Over 180,000 calls have now been made to
159, and Stop Scams UK have ambitious — Nationwide Building Society
plans to invest in the service further over the — NatWest (including Royal Bank of
coming months. Scotland and Ulster Bank)

— They plan to integrate a new Intelligent — Santander
Voice Response (IVR) system to route calls. — Starling Bank
This will streamline the calling process, — TSB
provide a better service to users, and allow
Stop Scams UK to support a wider number The telephone companies involved in
of banking destinations. 159 are:

— They intend to work with participating — BT (including EE and Plusnet)
members to identify opportunities to — Gamma
integrate 159 with other aspects of their
services. This could mean a customer — O2 (including giffgaff)
identifying their bank to the IVR on a 159
call could in turn automatically trigger a push — Sky
alert from their online banking app. — TalkTalk

— Stop Scams UK is also working towards — Three
making 159 a universal number offered by — Virgin Media
all telephone providers, similar to 101, 111
or 999. — Vodafone

stopscamsuk.org.uk

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