14 January: etc.venues has dominated the VenueVerdict Awards and Accreditations for 2012 with six of its venues in the top rated venue category for the UK.
The specialist venue group also secured the Gold Standard Brand award as well as retaining the Mid-sized Group Award for the second year. etc.venues’ The Hatton scooped two of the top venue awards (Specialist Conference Venue and No. 1 Venue overall).
Brand Awards
Gold Standard Brand Award 2012 - Given to the brand with the highest overall number of Gold Standard Accreditations
etc.venues
No.1 Brand Awards 2012 – Mid-sized Groups (6 – 19 venues) - Given to the brands with the highest overall Net Promoter Score. (85% or more of their portfolio must be participating in the programme).
etc.venues
Venue Awards
No.1 Specialist Conference Venue
- etc.venues – The Hatton
No.1 Venue
etc.venues – The Hatton
Alastair Stewart, MD of etc.venues commented: “These awards are especially prized as they are the result of direct and independently measured client feedback over a period of 12 months. In a competitive venue market, great customer service is the true differentiator and we have a healthy obsession to do that little bit better than everyone else”.
James Bland, Client Services Director at BDRC Continental commented: “2012 has seen a very strong performance from etc.venues. Winning these awards, against stiff competition from other venues, requires a real focus on customer service through all the brand’s venues and the ability to deliver day in day out. etc.venues improved on a strong performance last year to perform exceptionally.”
