Following feedback from conference organisers, QHotels has appointed conference concierges in 10 of their 21 key meeting hotels across the UK, whose sole aim is to be one step ahead of all conference organisers and their needs whilst their event takes place at a QHotel.
The dedicated Conference Concierge service complements the event management service that QHotels already offers and means that organisers and delegates can be confident that whatever they need, however obscure, will be efficiently organised.
Operations Director at QHotels, Vivien Sirotkin explains: "We decided to introduce a personal Conference Concierge to help us to improve our service. Quite often it is the smallest things that can make or break an event. We have years of experience and know how fraught event management can be - even when every last detail has been meticulously planned and organised. Our Conference Concierges, who are now in all our key conference hotels, will help make the event organiser's day as stress-free as possible and the service comes at no extra cost to the organiser.
"Our concierges will not only be a point of contact and of all day assistance to the organiser, but will also meet and greet guests, ensure deliveries go to the right location, order taxis and generally work quietly in the background to make sure that the event runs smoothly and efficiently. They will even endeavour to get hold of those personal items that delegates often forget such as mobile phone chargers and stationery, so delegates can concentrate on the conference."
The Conference Concierge service is the latest upgrade to QHotels' Total Meetings Package. New benefits have recently been added, such as unlimited Wi-Fi access for all 24-hour and day delegates, healthy fruit smoothies or fruit skewers to kick start morning meetings, and home baked cakes and cookies to liven up afternoon tea breaks. The Conference Concierge service is launched at the same time as QHotels introduces a new range of delegate restaurant lunches - a uniQue
approach to taking lunch with QHotels, something that is fun and definitely different. Delegates can now create their own lunch from a wide range of familiar favourites, fresh ideas and delicious desserts.
www.qconferences.co.uk
