Peer tip: “I schedule everything that my boss does as an Outlook meeting request. If he initiates the call then his on-call details are included in the body of the meeting request and no one forgets because there is a reminder in the same way as a meeting is flagged. We all work like this and if you miss a call, it's your own fault. Some things are too important to miss so don't set the reminders for 15 minutes before the call, set it maybe half an hour before it is due to start and go and remind him then. My boss and his management team are very aware of what is in their diaries even if out of the office.