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How to Take a Message
As straightforward as it sounds, there are some things to remember when taking a message:
- Make sure your writing is legible. Print or clearly handwrite the message.
- Take down the date and time.
- Ask the caller to spell his/her name.
- Take down the phone number with area code.
- Write the message down.
- Repeat the name, number and message back to the caller. This will ensure you are passing on the correct message and not misinterpreting any points.
- If the name is unfamiliar or unusual you may want to include a phonetic version. (Example: Caller says his name is Jean Smith, (make the note, Jean pronounced John)
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