Browse DeskDemon's KnowledgeDesk
Find the power of information right at your fingertips. KnowledgeDesk is a one stop nucleus for searching that vital piece of information, designed to make your search easier than ever before.
How to Answer the Phone
You would think with a phone in every house writing about this would be unnecessary, but in the work place it is more then just picking up the phone and saying, “Helloâ€. Here are some helpful reminders for you when answering phones:
- First, ask if your company has a preferred way to answer the phone. The company may want you to state the company’s name first, then your name. If your company has not set a preference you can choose from:
- “Good morning, [company], [your name] speaking.â€
- “Good morning, [company], [department] [your name] speaking.â€
- “Good morning, this is [your name] speaking.â€
- For the few seconds you are on the phone with a caller, make them feel like they are the most important person to you at that moment.
- You should try to answer the phone within three rings. If in a receptionist position, this may not always be possible but is a good goal to strive for.
- Be friendly, calm, and polite. Speak clearly, and actively listen to the caller. Project a tone that is pleasant to the caller. Your mood will reflect in your voice.
|