CFA Report: Detailed breakdown of Skills demanded by employers by Level
By – DeskDemon.com
| Administration Services | ||||
|---|---|---|---|---|
| Level 1 | Level 2 | Level 3 | Level 4 | Level 5 |
| • Delivering services • Secretarial • Reception • Mail services |
• Delivering services • Secretarial • Reception |
• Delivering services • Secretarial • Designing services • Planning services • Evaluating services |
• Delivering services • Secretarial • Designing services • Planning services • Evaluating services |
• Delivering services • Planning services • Evaluating services |
| Background to Business | ||||
| Level 1 | Level 2 | Level 3 | Level 4 | Level 5 |
| • Business objectives | ||||
| Communication | ||||
| Level 1 | Level 2 | Level 3 | Level 4 | Level 5 |
| • Telephone • Communication with all levels • Literacy |
• Telephone • Communication with all levels • Literacy • Oral communication • Communication with customers |
• Telephone • Oral communication • Communication at all levels • Report writing • Letter writing |
• Telephone • Oral communication • Report writing • Letter writing |
• Telephone • Oral communication • Report writing • Letter writing |
| Legislation, Regulation and Ethics | ||||
| Level 1 | Level 2 | Level 3 | Level 4 | Level 5 |
| • Understanding legislation • Working with legislation • Managing the implementation of legislation • Controlling the application of legislation |
||||
| Managing Information | ||||
| Level 1 | Level 2 | Level 3 | Level 4 | Level 5 |
| • Store • Find • Retrieve |
• Store • Find • Retrieve • Assimilate • File |
• Store • Find • Retrieve • Assimilate • File • Gather |
||
| Managing Resources | ||||
| Level 1 | Level 2 | Level 3 | Level 4 | Level 5 |
| • People • Money • Resources • Facilities |
• People • Money • Resources |
• People • Money |
||
| Performance at Work | ||||
| Level 1 | Level 2 | Level 3 | Level 4 | Level 5 |
| • Professional attitude • Motivation • Values (e.g. honesty) |
• Professional attitude • Motivation • Values (e.g. honesty) • Flexibility • Attention to detail • Multi-task • |
• Professional attitude • Motivation • Values (e.g. honesty) • Self management • Resilience • Multi-task • Attention to detail • Flexible |
• Empathy • Motivation • Professional attitude • Values (e.g. honesty) • Self knowledge • Self management |
• Professional attitude • Motivation • Self management |
| Planning and Organising | ||||
| Level 1 | Level 2 | Level 3 | Level 4 | Level 5 |
| • Own work | • Own work • Meetings • Appointments |
• Own work • Work of others • Meetings • Diary management |
• Own work • Work of others • Meetings • Diary management |
• Strategic |
| Policy, Systems and Procedures | ||||
| Level 1 | Level 2 | Level 3 | Level 4 | Level 5 |
| • Managing S&P • Reviewing S&P • Maintaining S&P |
• Managing S&P • Reviewing S&P |
• Identifying the need for S&P • Controlling S&P • Managing S&P |
||
| Team Building | ||||
| Level 1 | Level 2 | Level 3 | Level 4 | Level 5 |
| • Active member | • Active member • Support team |
• Active member • Support team |
• Active member • Support team • Motivate • Lead |
• Active member • Support team • Lead |
| Working with Technology | ||||
| Level 1 | Level 2 | Level 3 | Level 4 | Level 5 |
| • Telephone • Wordprocessing |
• Telephone • Wordprocessing • Spreadsheet • Database • Data entry • Internet |
• Telephone • Wordprocessing • Spreadsheet • Database • Presentation packages • Internet |
• Wordprocessing • Spreadsheet • Database • Presentation packages • Internet |
|
