Recently, my manager mentioned that he'd like to figure out how we can help our company's travelers when they're having travel issues during off-hours. He's great about respecting work-life balance, and said that any of us who coordinate travel need to be able to go home at 5:00, and not worry about these issues - but the traveler still needs help, and it could be in the middle of the night.
We use Concur for most of our travel arrangements, so in a lot of cases, the traveler can contact them for assistance. With that being said, there are times when one or more pieces of a trip (i.e., air, ground transport, hotel) may have been booked outside of Concur, so the traveler wouldn't be able to contact them for assistance.
Do you have a suggestion(s) for taking care of our travelers? We care about them, and want to make it easy for them to travel on our company's behalf!
|