Gate Keeping Concerns

[Goofy4u]

I just found this website!  It is so full of information!  I also just moved into a more senior level job.  I don't report to the C-level, but will be supporting two directors.   Part of the position will be answering their phones.   Does anyone have any suggestions on how to start gate keeping?   Should I find out from each who they want to talk to?  I hope it comes with time, but I am guessing I will have to ask .. who is speaking  because I will have no idea who is who!   This is my biggest fear, (well not fear.. but concern ..) any suggestions?

[msmarieh]

Welcome aboard!

I would certainly start by having a conversation with the directors as to how they want their phones handled and how much screening they want you to do.

I definitely say something like "Whom shall I say is calling? and "What is the nature of the call?" when I am in gatekeeper mode.

However, I let the boss set the tone for whether they consider these calls interruptions or not.

Fortunately at my company, the phone calls are actually quite rare these days.