Message #76861

[Alicia M]

It is funny how we all have different situations.  I agree with what this article says.   My company would rather not have people be transferred to voicemail and if at all possible have real people screen calls and help the people (even the boss).   Just today the boss was giving a lecture to a semi new person about always trying to answer the phone and handle messages and only send someone to the voice mail after we try to help them or get some type of message.  We also have a preferred greeting we should try to use.  Good morning, company name, this is Alicia, how may I help you?  We also were told to never let someone (unless we know.. really know like a co worker, wife.. ) where they are.   This article is so my situation 100%.    But with that said, many of the companies I work with don't have anyone to answer phones, all calls went directly to a enter by last name or extension email box.