Saved
yourself £200 on the price? Great! But how much has it cost you?
We all feel pleased to negotiate a discount and save
the firm some money. But if price is the most important part of your purchasing
strategy, you may be missing hidden costs elsewhere. The Chartered Institute
of Purchasing and Supply has identified Six Rights of Purchasing to guide
all those involved in buying. And guess where 'Price' comes? At the bottom
of the list...
Price
is clearly an important factor in helping you decide between supplier
A and supplier B, but it's not the end of the story. The Chartered Institute
of Purchasing and Supply recommends you follow their Six Rights of Purchasing:
1. Quality. The goods or services you are buying must be correct to the
specification you have outlined to the supplier, and therefore fit for
the purpose for which they are required. Sounds obvious, but adapting
goods which don't quite meet your brief can be very costly.
2. Quantity. If you are buying a specific amount of certain goods,
then you need that exact amount to be supplied. Over-delivery is often
as bad as under-delivery - do you fancy asking your boss where you can
store several crates of unexpected goods? Storage costs money!
3. Delivery. The supplier should be informed about what is required,
when and where and should deliver accordingly. In other words, you need
to have control of the delivery of your goods. Having them arrive on
the day your supplier was delivering in the area, but after the date
you needed them, is hardly sensible buying!
4. Legality. The terms and conditions of contracts must be fair to
all parties, and you should be aware of the remedies available in law
for a breach of contract. Do your homework, read the small print, and
check with a legal adviser if necessary. If in doubt, query any points
with your supplier before signing.
5. Source. These days, goods and services may be supplied from any
part of the world and you should be aware of international aspects such
as currency, exchange rates, lead times, difficulties in inspection
and communication as well as cultural differences, acceptable working
practices and different national holidays. Also, ask yourself what additional
costs - such as import duties - might land on your bill.
6. Price. Suppliers must pay for materials, labour, overheads, commissioning,
insurance, transport and distribution, etc. so the price charged must
be a true reflection of costs plus a reasonable profit. Price is your
last consideration - not your first.
Skilled buyers make a real financial contribution to a company so it's
vital to get a source or supplier which won't let you down.
But this is where you really do your homework! Check the credentials
of potential suppliers before doing business with them. You should assess
a supplier's:
•Financial standing. Is the company profitable?
Companies'
House can provide annual reports of incorporated companies while firms
such as
Dun & Bradstreet
can undertake detailed analyses of a company's finances.
• Capacity. Can the company handle the volume of your order within
the stated lead time?
• Capability. Does the company have the experience and technical
knowledge to do the work you specify?
• Systems and procedures. Will the company handle and process the
order efficiently?
• Conformance to legislation. How does the company stay within the
law? What about the Health and Safety at Work Act? The Data Protection
Act? Consumer Protection regulations, etc?
• Transport and distribution network. How are goods handled, packed
and labelled? How does the company deliver- through its own fleet of vehicles?
By post? By courier?
• Management style. How is the company run? Is the senior management
capable? Enthusiastic? Efficient?
• Personnel. Are the staff well motivated? What about morale? Productivity?
Industrial relations?
• Flexibility. Can the supplier adapt to fit the way you want to
operate?
Investigating the way a supplier works weeds out those which are unsuitable
before reaching the stage of inviting tenders or seeking quotations.
Asking these key questions can save you making costly mistakes.