|
Title: Gate Keeping Concerns Post by: Goofy4u on September 15, 2016, 05:19:17 am I just found this website! It is so full of information! I also just moved into a more senior level job. I don't report to the C-level, but will be supporting two directors. Part of the position will be answering their phones. Does anyone have any suggestions on how to start gate keeping? Should I find out from each who they want to talk to? I hope it comes with time, but I am guessing I will have to ask .. who is speaking because I will have no idea who is who! This is my biggest fear, (well not fear.. but concern ..) any suggestions?
Title: Re: Gate Keeping Concerns Post by: msmarieh on September 29, 2016, 10:53:50 pm Welcome aboard!
I would certainly start by having a conversation with the directors as to how they want their phones handled and how much screening they want you to do. I definitely say something like "Whom shall I say is calling? and "What is the nature of the call?" when I am in gatekeeper mode. However, I let the boss set the tone for whether they consider these calls interruptions or not. Fortunately at my company, the phone calls are actually quite rare these days. |