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Title: Ideas requested for helping our travelers with travel troubles during off-hours Post by: MT123 on February 22, 2018, 10:59:43 pm Recently, my manager mentioned that he'd like to figure out how we can help our company's travelers when they're having travel issues during off-hours. He's great about respecting work-life balance, and said that any of us who coordinate travel need to be able to go home at 5:00, and not worry about these issues - but the traveler still needs help, and it could be in the middle of the night.
We use Concur for most of our travel arrangements, so in a lot of cases, the traveler can contact them for assistance. With that being said, there are times when one or more pieces of a trip (i.e., air, ground transport, hotel) may have been booked outside of Concur, so the traveler wouldn't be able to contact them for assistance. Do you have a suggestion(s) for taking care of our travelers? We care about them, and want to make it easy for them to travel on our company's behalf! Title: Re: Ideas requested for helping our travelers with travel troubles during off-hours Post by: peaches2160 on March 19, 2018, 12:37:10 am My recommendation would be to coordinate with a TMC, travel management company. Travel Incorporated is a good one I have worked with in the past. They have dedicated agents to the account. Orbitz for Business is good too. Shop around and compare their fees, based on the size of your group.
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